Responsible Gaming SCR99 – A Safe Gaming Guide for Malaysia

1SCR99's Commitment to Responsible Gaming

Responsible gaming is more than a slogan at SCR99 — it is a core value that shapes how we design our platform, train our staff, and engage with every member. We believe a truly responsible online entertainment platform does not just follow the rules; it actively helps its members make smart, healthy choices.

SCR99 offers a wide range of entertainment games including slots, Live Casino, Sports Betting on the Malaysia Super League and EPL, BWF badminton, lottery, virtual sports, and live matches. All these categories are designed to bring fun and excitement to our members — not as a means of generating income or resolving financial difficulties.

In operating an online entertainment platform, SCR99 has two closely linked responsibilities: providing an enjoyable gaming experience, while ensuring every member has the opportunity to play within safe limits. That is why we continually invest in technology, staff training, and company policies that support responsible gaming.

2Understanding Problem Gambling

Problem gambling occurs when a person can no longer control their urge to gamble, even as it causes negative consequences in their life — financially, in family relationships, at work, or to their mental health. It is not about how often someone plays or how much they spend, but about their ability to exercise self-control.

It is important to understand that problem gambling can affect anyone — regardless of background, occupation, or education. It is not a sign of weak character or poor morals. It is a mental health issue that can be treated with the right support. In Malaysia, many individuals facing this problem do not seek help due to shame or simply not knowing where to turn.

In the context of SCR99, we recognise that a small number of users may be at risk of developing a gambling problem. That is why we implement various preventive measures and provide support resources that are easily accessible to all our members across Malaysia.

3Warning Signs to Watch Out For

Below are signs that gambling may be becoming a problem. This is not meant to alarm you — it is an honest guide to help you assess your own situation more clearly.

If you recognise two or more of the warning signs above in yourself, we strongly encourage you to take proactive steps — whether that means using the self-control tools we provide, taking a break from the platform, or seeking professional help.

4Self-Control Tools Available at SCR99

SCR99 provides a comprehensive suite of self-control tools that are easily accessible directly from your account. These tools are designed to give you full control over your own gaming experience.

5A Practical Guide to Playing Responsibly at SCR99

Here are some simple guidelines you can follow to keep your SCR99 experience a positive form of entertainment that does not negatively impact your life:

• Set a budget before you start playing. Before you log in, decide how much RM you are willing to spend that day — and stick to that amount regardless of whether you win or lose. Think of it as the cost of entertainment, not an investment. Once your RM50 budget is gone, close the platform and do something else.
• Never gamble with money you cannot afford to lose. Money set aside for rent, utility bills, car instalments, and your children's daily needs is money that must never be used for gambling. Only deposit funds you can genuinely afford to lose without affecting your basic necessities.
• Take regular breaks. Avoid playing for hours on end without a break. Set a reminder on your phone to step away every 45–60 minutes. Taking breaks helps you think more clearly and prevents emotionally driven decisions.
• Never chase your losses. This is one of the most important tips to keep in mind. Once you have hit your preset loss limit, stop. Trying to "chase your losses" by depositing more almost always leads to even greater losses.
• Do not play when you are in an emotionally unstable state. Work stress, arguments with your partner, or feelings of sadness are not the right headspace for playing. Emotional instability can lead to irrational betting decisions.
• Balance it with other activities. SCR99 should be just one of your leisure activities, not your only one. Make sure you keep up other hobbies, spend quality time with family, and stay engaged in social activities outside the platform.
• Use self-control tools proactively. Do not wait for a problem to arise before setting deposit or time limits. Put these in place from the start as good practice, even if you are not experiencing any issues right now.
• Understand how the games work. Slots operate using an RNG (Random Number Generator) — no strategy can guarantee consistent wins. Sports Betting involves uncertainty that is inherently unavoidable. Understand this before you play.

6Protection of Minors

SCR99 takes the protection of minors very seriously. Our platform is strictly for individuals aged 18 and above, and we have a rigorous age verification system built into the registration process, including MyKad number verification.

We understand that parents and guardians may share devices with their children. Here are some steps you can take to ensure children do not access the SCR99 platform:

• Make sure your smartphone or computer is protected with a password or biometric that your children do not know.
• Do not save your SCR99 login credentials in any browser shared with children.
• Log out of your SCR99 account after every session, especially on shared devices.
• Use parental control software on devices accessible to children to block access to online entertainment sites.
• Have an open conversation with your teenage children about the risks of gambling and why platforms like SCR99 are only suitable for adults.

7How to Get Help & Support

If you or someone you know is showing signs of a gambling problem, the most important first step is to acknowledge that help is needed. This is not a sign of weakness — it is a sign of courage and self-awareness. There are various support resources available for you to make use of.

First Step: Contact the SCR99 Team

The SCR99 support team is trained to listen to your concerns without judgment. We can help you activate self-control tools, process a self-exclusion, or simply guide you through the next steps. Reach us via:

• Live Chat: Available 24/7 directly within the SCR99 platform. This is the fastest way to get an immediate response.
• Email: support@scr99.best — please state that you are seeking assistance related to responsible gambling.

Additional Support in Malaysia

Beyond SCR99's in-house support, there are professional help resources in Malaysia you can reach out to if you feel your situation calls for more in-depth assistance:

• Ministry of Health Malaysia (MOH): Provides counselling and referral services for a range of mental health issues, including behavioural addiction. Government hospitals have psychiatry and psychology units that you can be referred to.
• Department of Social Welfare (JKM): Provides advisory and social support services to individuals and families facing difficulties, including those related to addiction.
• Certified Counsellors: Private counsellors certified under the Malaysian Counsellors Board can provide confidential counselling sessions to help you identify the root causes of the problem and develop effective recovery strategies.
• Peer Support Groups: Local support groups in Malaysia for individuals in recovery from addiction can provide invaluable emotional support from people who have been through the same experience.

SCR99 also maintains an updated list of links and resources related to responsible gaming. We are continually working to improve the support resources we offer to our members across Malaysia.